Time Timer iOS App Support

Enjoy stress-free time management with the new & improved Time Timer for iPhone, iPod & iPad (iOS 8 upgrade). It has a refreshed look, new functionality and improved performance features. The App is user-designed, tested and approved.

To assist you with the new iPhone/ iPad App, please carefully read these troubleshooting tips and FAQs. All directions are the same for both devices. Time Timer’s USA-based support team is always happy to help you as well: support@timetimer.com.

Why the change?

This upgrade makes the App 100% iOS 8 compliant, which is very important and enables the App to remain viable and active in iTunes. This also means that the App will look and feel exactly the same on any iPhone or iPod Touch device, regardless of size.

It is a common best practice for successful apps to go through a design “refresh” and performance review from time to time so they're able to address user feedback and concerns. And, that is exactly what we’ve done here—we’ve listened and built an App that will function better, based on the scenarios and suggestions of our users. Lastly, the new upgrade will enable us to more reliably and quickly introduce innovative features that will make the App even more robust and specialized.

So what’s new in version 3.0?

Although the App may look different, it will function a lot like the previous app—except better. That means longer battery life, a more intuitive user interface, cleaner design, etc. Regarding features, the following list are what you can expect:

  • Set-By-Touch (Touch and drag to set a quick-start Timer.)
  • Set-with-Options (Customize and save Timers for common routines, or any situation. Options include a “60 Minutes” format, in which the disk is always a fraction of 60 min. and operates like the original Time Timer. Or, a “Custom” mode, where the disk is scaled to any Timer duration and can represent any period of time from 1 sec. to 99 hrs. Color and alert options are also available.)
  • Play Bar (A new tool that visually depicts how many times a Timer will play. Synchronized with elapsing time; each bar represents the number of Timers that are set to repeat. Allows up to 99 continuous plays for a single Timer.)
  • Horizontal or Vertical Display (View Timers in either position.)
  • List View (Saved Timers are segmented based on whether they are running (Active) or not (Inactive). Able to store up to 99 Timers. Left-swipe allows easy access to Timer Settings, Play or Close functions.)
  • Awake Mode (Keeps the device from falling asleep when the app is open.)
  • Continuous Alert (Extends the alert when a Timer runs out until it is dismissed.)
  • Alert Icons (turn on/off audible and vibrate alerts while Timer is “Active”.)
  • Apple TV (Push Timers to TV monitors or interactive whiteboards using AirPlay).

If I have saved Timers, will they erase when I update to version 3.0?

No. When users upgrade to the new version 3.0 iPhone/ iPad App, they will not lose Timers that have already been saved.

If I liked the old (2.0) better, can I re-install it?

Unfortunately, no. Because it is an upgrade, this new version (3.0) will replace the pre-existing old version (2.0). All users will be notified of the update through iTunes. We did a lot of extensive outreach and testing to make sure that the Time Timer universe of users were ready for a change and that this was exactly what they wanted. The new design and subsequent changes are the direct result of user feedback that’s been collected over the years.

I purchased a new device or accidentally deleted the App. Do I have to buy the app again?

If you have already purchased the App once, then the App Store should give you the option to re-download it.

Is “Set-By-Touch” the same as the former Quick-Start Timer?

Yes. Set-By-Touch is a quick and easy method for setting a 60-Minute Timer and closely imitates the way our standalone Time Timers operate.

To create a Timer using Set-By-Touch:

  1. Tap the + icon in the top left corner of the screen.
  2. Use your finger to drag the Timer to the amount of time you need (up to 60 minutes) and push Start.
  3. A digital display of time remaining shows at all times, unless you opt for it not to in Settings. You may leave the Time Timer app and work in other apps while the Timer is running.
  4. You will receive a push notification when time is up.
  5. When time is up, you can either save the Timer if you think it is one you will use again, restart it or delete it.

How do I create a Timer?

To create a Timer, click the + icon in the top left corner.

You have two options: 1) SET-BY-TOUCH; or, 2) SET-WITH-OPTIONS.

SET-BY-TOUCH is intended to be a very quick and easy to start Timer that is optimal for single use. It operates exactly like traditional standalone Time Timers. When time is up, users do have the option of saving, deleting or restarting SET-BY-TOUCH Timers.

SET-WITH-OPTIONS are for Timers that are intended to be saved, customized and used over and over again. Users have the option of naming Timers and choosing the disk color and alert sound. The most unique and value oriented feature is that users can scale the Timer to any amount of time duration (from 1 second to 99 hours). This is perfect for applications that involve interval training in large or small units of time. Click Save in the top right corner and your Timer is ready to use!

What is the difference between a 60 Minute Timer and Custom Timer?

A 60 Minute Timer is fixed and numbered where the disk is always a fraction on 60 minutes. It looks and works exactly like our standalone Timers.

A Custom Timer is a Timer that is scaled to any time duration. The full disk can represent anything from 1 second up to 99 hrs. Custom Mode is ideal for activities where you need much more or much less than 60 minutes.

How do I delete a Timer?

You are able to delete Timers in multiple ways:

  • Right-swipe a Timer in the List View screen.
  • If a Timer is running and not on the List View screen, you can also tap the Close icon.

Deleting a Timer is permanent. Whenever a user tries to Close or Delete a Timer there is always an option to Save.

How do I edit a Timer?

You are able to edit a Timer in multiple ways.

  • One option is to right-swipe an active or inactive Timer in the List View screen.
  • You can also tap a Timer that is saved, but inactive.
  • Lastly, you can tap the Settings icon on the Timer page.

If a Timer is active, and you do not it save, it will return back to the active Timer state and resume its countdown. If you edit an active Timer, and Save it, it will restart.

What is the “List View” screen and difference between Active and Inactive status?

The List View screen replaces the My Timers screen on the original app. It serves as the main page and library of saved Timers. It also includes the + icon for creating new Timers, and the Global Settings gear icon.

The List View icon consists of 3 bullets and bars, located in the top right corner of any running Timer. In the List View screen, Timers are segmented between Active and Inactive status.

  • Active Timers are running and can be either a SET-BY-TOUCH or saved SET-WITH-OPTIONS Timer.
  • Inactive Timers are not running and only consist of saved SET-WITH-OPTIONS Timers.

What does "Number of Plays" mean?

This is the number of times your Timer will count down. For example, if you set the Timer for 7 Plays, it will count down once and then repeat 6 times.

How can I play my Timer more than once without having to hit the repeat button every time?

  1. In the “Settings” screen you will find a line called “Plays 1 time,” under Timer Duration.
  2. Tap the + button to add the desired amount of plays. Timers can play up to 99 consecutive times.
  3. When a Timer has been saved and is active, a new feature called the “Play Bar” appears beneath the Timer disk.
  4. The Play Bar is segmented into the number of plays a Timer has.
  5. Each segment is synchronized with the Timer (disk) and disappears gradually as time elapses. For example, if you set the Timer for 3 Plays and hit save, the Play Bar will consist of 3 segments.

I am running several Timers at once. How do I tell when one has ended?

  1. First, the Timer will be completely blank.
  2. Second, a notification will appear that signals when a timer has expired. It will include the Timer name/ title.
  3. Third, you can set a different Tone for each Timer, and hear which one has finished when the Tones go off.

How do I prevent my device from falling asleep while Timers are running?

  1. Tap the List View button in the upper right corner to return to the Time Timer List View page.
  2. Then, tap the Global Settings icon (looks like a bicycle gear) in the upper right corner.
  3. Switch Awake Mode ON (slide button to green).

This will keep your device from falling asleep while the App is open and Timers are running. This applies only to the Time Timer app—it will not keep your device awake while you use other apps.

I’d like my Timer to sound until I choose to turn it off—how do I do this?

  1. In List View, tap the icon in the top right corner (looks like a gear).
  2. Under Settings you will find a title called “Continuous Awake”. Slide the button to be green (On).
  3. This will extend the alert when the Timer runs out until you dismiss it.

Time is up, but the alarm didn’t sound. How do I turn the sound on?

  1. First, edit your Timer in Settings and make sure Audible Signal is turned ON.
  2. Next, make sure your device’s volume is turned up.
  3. Finally, check that the mute button (above your volume buttons) is turned OFF. If you can see an orange dot on this button, then Mute is ON. Toggle it off and try your Timer again.

How do I turn volume ON or OFF?

There are several ways of doing this:

  • The physical buttons on the side of your device are your main volume buttons: turn up the volume using the top button, and turn the down the volume using the bottom button.
  • Your iOS device has a Setting button on the main page of your device. Once in your IOS Setting page there is a “Sounds” icon. If you touch that you can turn your volume of your phone Up/ Down and even OFF.
  • In the main Timer view (home view) you will see a green bell or vibrate icon under the Timer in the right corner. Tap on that to open 2 slider buttons for sound and vibration. When they are green, sound is ON. Tap the carrot (downward arrow) to hide the buttons.